Returns & Exchanges Policy

 

Thank you for shopping at Vault of Adam!

 

Returns:

• Eligibility:

  • We accept returns within 30 days from the date of purchase.

  • Items must be returned in their original condition, unworn or unused, with all tags attached and in the original packaging where possible.

• Non-Returnable Items:

  • Custom or personalized items cannot be returned unless they are defective or damaged.

  • Items that have been used, washed, or altered in any way.

• Defective or Damaged Products:

  • If you've received a defective or damaged item, please contact us within 7 days of receipt to arrange a return. We'll provide a full refund or a replacement at no additional cost to you.

 

How to Return:

1. Contact Us: Email us at [contact email] with your order number, name, and a brief description of the issue.

2. Return Authorization: We'll provide you with a Return Merchandise Authorization (RMA) number and instructions.

3. Ship the Item: Send the item back to the address provided by us. Please ensure you use a trackable shipping method, as we cannot be responsible for items lost in transit.

 

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 10 business days.

 

Exchanges:

• If you wish to exchange an item, please follow the return process above, and once we receive your item, we will send out the replacement upon confirmation of receipt and condition of the returned product.

 

Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., damaged or defective product).

• We do not refund the original shipping cost unless the return is due to our error.

 

Exceptions:

• In rare cases, we might have special conditions or exceptions for certain products or during sales. These will be noted at the time of purchase or in the product description.

 

Contact Us:

• If you have any questions regarding our return policy, please contact us at [contact email] or [contact phone number if available].

 

Note: This policy might be subject to changes; always check the latest version on our website.